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Home > Claim Form – For All Products

Claim Form
All Products

If you are experiencing issues with any of our compressors, drivers, or other related products, we are here to help. Please select the product you wish to claim from the options below and fill out its specific form. Include all relevant details to ensure your request is processed accurately and efficiently. Our dedicated team will review your submission and respond as quickly as possible to address your concerns. We are committed to providing you with the support you need to continue our trusted partnership.

Area Cooling Solutions building, technician repairing HVAC unit, engineers inspecting control panel, VR headset use.

Select your product type

Two black HVAC compressors with copper piping isolated on white background for Area Cooling Solutions.

Compressors

Claim form
Three HVAC control units including two Bonfiglioli Agile E drives and one Area Cooling Solutions device.

Drivers

Claim form
Four different HVAC fan motors and blades used in cooling and ventilation systems isolated on white background.

Others

Claim form
Condensing units claim form

Claim Form - for CONDENSING UNITS


System parameters:

Pressure in "bars".
Pressure in "bars".
Temperature in "ºC".
Temperature in "ºC".
Consumption in "A".
Temperature in "ºC".
Charge in "Kg".

(security types, settings)
Pressure in "bars".
Pressure in "bars".
ATTENTION! In case of manufacturing defect or damage in ACS devices. To submit a product complaint, please perform the following steps:
  • Fill in the complaint form
  • Attach a photo or video of the following:
    • Device/ component nameplate
    • The whole refrigeration installation
  • Press “submit”
Upon receipt, we will review your complaint and provide a replacement according to our warranty policy. If the full requested information is not provided within the period of 10 days. The complaint form will be rejected. Please note: If the complaint is not related to a leakage (compressors, fan, automatic, cooler or PP) we will require you to attach the protocol on commissioning for the device Return policy In case the product is not in warranty, check out the following options for returns:
  • Pick up the device at Area factory within two weeks after notification received
  • Area can send the device at your place. Shipping cost is covered by the customer
After two weeks if we have not received any return option notification, the device will be ditched. Be aware: All devices that have been opened for analysis cannot be assembled again
Clear Signature

Warranty Card

This warranty applies to devices purchased from Area Cooling Solutions.


All devices purchased at Area Cooling Solutions must be installed in accordance with the principles of building refrigeration installations and with the requirements specified by the manufacturer in catalog cards and technical and operational documentation.


The warranty period is 12 months from the date of sale for defects caused by the fault of the manufacturer.


The parts replaced in the repair of the device covered by the warranty become the property of Area Cooling Solutions without returning their value.


In order to preserve the rights resulting from the guarantee, the user is obliged to order two inspections of the device in each year of the warranty period by a specialist service.


Details on the website www.areacooling.com/pl


In the event of complaining, the advertiser is obliged to complete the Claim Report and deliver it together with the Warranty Card and a damaged device or element to Area Cooling Solutions within 10 working days. Complaints will be processed within 30 days from the date of delivery of the device to the company's headquarters.


Details on the website www.areacooling.com/pl


The warranty does not cover:

  • destruction or damage due to force majeure,
  • independent alterations, reconstruction and disassembly of the device or installation of any additional equipment,
  • damage to the device resulting from improper selection of technical data,
  • claims for technical parameters of the device, if they are consistent with the customer's order,
  • devices which do not have visible serial numbers assigned by the manufacturer,
  • loss or destruction of the warranty card, lack of purchase documents or warranty sticker on device.

Area Cooling Solutions is not responsible for damages caused by the device or as a result of its use.


In the case of unjustified complaints, the customer bears the costs related to the activities undertaken by Area Cooling Solutions.


The Seller refuses to accept claims resulting from personal injury, destruction of goods, loss of profit, loss of freon or other losses resulting from a malfunction of the product, during the warranty period or outside it. The costs of disassembly, transport and reassembly are covered by the Buyer. The warranty does not cover damage incurred during the performance of the activities mentioned in the previous sentence.


This card is not valid without the date of sale, signature and seller's stamp.


All legal issues are settled by the administrative court in the place of the seller.


Date and signature of the recipient:

Clear Signature
Seller's signature
  1.  The limited warranty applies to any device purchased from Area Cooling Solutions, including international sales under the principle of freedom of contract and in accordance with applicable law. 
  2. For the purposes of art. 39 of the United Nations Convention on Contracts for the International Sale of Goods, done in Vienna on April 11, 1980, it is noted that the warranty period for any device purchased from Area Cooling Solutions Ltd. is 12 months from the date of purchase. 
  3. This limited warranty covers any defects in material or workmanship under normal use during the warranty period. 
  4. During the warranty period, Area Cooling Solutions Ltd. will repair or replace, free of charge, products or parts of a product that are defective due to improper material or manufacturing process under normal use and maintenance. The components replaced during the repair of the equipment, even during the warranty period, will become the property of Area Cooling Solutions. The cost of the replaced part will not be refunded as it will have been exchanged for a new one. 
  5. In case of complaint about the product, the customer must provide: Claim Protocol, properly completed, together with the Product Warranty Card as well as the description of the reason of the complaint. 
  6. The damaged device or component must be sent to Area Cooling Solutions Ltd. within 10 business days after the claim form has been submitted. 
  7. All devices purchased from Area Cooling Solutions Ltd. must be maintained or operated in accordance with the instructions given by the manufacturer (we refer to the installation guide provided). 
  8. According to the EU regulation (Directive (WE) 517/2014), the customer must carry out leak inspections of the devices every 3, 6, 12 months depending on CO2 equivalent. If the complaint concerns leakage and loss of refrigerant, the customer must provide a leak test performed during installation.
  9. During the warranty period, user is obliged to carry on two technical inspections of the unit by a qualified service each year. As indicated per EU regulation (Directive (WE) 517/2014) 
  10. The warranty does not apply to:
    • Defect caused by fire, lighting, electrical disturbances, negligence, accidents, or other natural disasters or by cause that directly or indirectly comes from having deviated from the recommended installation and use. 
    • The unit that has been subjected to repairs or modifications by any other person prior to verification or approval by Area Cooling Solutions. 
    • Damage to the device due to incorrect reading, interpretation or selection of technical parameters. 
    • Claims motivated by the technical parameters of the device if they match those requested by the customer in his purchase order. 
    • Products with altered or deleted serial numbers. 
    • Loss or destruction of the warranty card, missing purchase documents or nameplate on the device. 
  11. Area Cooling Solutions Ltd. is not responsible for damages caused by the device or as a consequence of accident, alteration or erroneous repair, misuse, incorrect or inadequate installation, deficit or incorrect maintenance.
  12. In case of unjustified claims, the client will assume the cost of the activities carried out by Area Cooling Solutions Ltd. 
  13. Inadequate repair shall also be understood to mean the use of parts not approved or different from those specified by Area Cooling Solutions Ltd. 
  14. Area Cooling Solutions Ltd. will not accept claims for personal injury, destruction of goods, loss of refrigerant, loss of revenue or other losses resulting from a malfunction of the product, during the warranty period and after completion of the warranty.Note: The costs of disassembly, transport and reassembly for analysis will be borne by the customer. The guarantee does not cover damage suffered during the performance of these activities. The cost of repair or replacement in or by these circumstances excluded from the warranty, will be borne by the customer.
  15. This card is not valid without date of sale, signature, and stamp of the seller. 
  16. All legal issues will be resolved by the Courts and Tribunals of the place where Area Cooling Solutions Ltd. has its domicile (Spain or Poland).
Compressors claim form
Drivers claim form
Other claim form

If you are experiencing any problems with our online form, you can also download it, fill it out in PDF format, and send it to the email tecnico@area.es.

Download Complaint Form